PING RETURN POLICY
RETURN OR EXCHANGE AN ITEM
We’re sorry you’re not 100% satisfied with your product. Purchases made via 3rd party Authorized retailers cannot be returned to PING directly. You can return your order placed from ping.com within 30 days of the order placement date, for a full refund on the value of the product plus taxes.
Unless it is determined to be a manufacturing error by PING, custom-built golf clubs require a 20% restocking fee and must be returned in original condition. Eligible custom-built clubs will be refunded 80% of purchase price plus tax.
Ballnamic Gift Vouchers are non-refundable. All other products are eligible for a full refund on the value of the product plus taxes. Shipping and handling charges are not refundable, customer assumes cost associated to return product to PING.
All refunds will be made on the original form of payment. Product must be in new, unused, unaltered condition, with labels and tags attached.
CONTACT CUSTOMER SERVICE
Please contact a PING Customer Service agent to obtain your PING return authorization number and receive further instructions.
Monday-Friday, 7am-4pm MST (DST not observed)